| |
Principle |
Don’t |
Do |
| 1. |
Focus on feelings |
Don’t become preoccupied with what people are doing |
Do think about why they are doing what they are doing, and what feelings may cause them to act in that way |
 |
| 2. |
Maintain curiosity |
Don’t assume that you know what is going on |
Do keep asking yourself what is really going on |
|
| 3. |
Spot the story |
Don’t think of any incident in isolation from what you know |
Do use all the information available to work out the story behind what someone is saying or doing |
|
| 4. |
Look after the physical environment |
Don’t accept rooms, spaces and places as they are |
Do take every opportunity to shape an atmosphere that is likely to make people feel comfortable and relaxed |
|
| 5. |
Be body conscious |
Don’t ignore the sensations that are happening in your own body |
Do notice what is happening to you and what it may be saying about your situation or other people |
|
| 6. |
Recognise your role |
Don’t be quick to blame another person |
Do observe your own role in any situation and stop to think about the influence you may have had in shaping it |
|
| 7. |
Value people |
Don’t rush to judge, label or stereotype |
Do keep an open mind about people as you listen to what they are saying |
|
| 8. |
Intervene early |
Don’t leave a situation to brew until emotions have become complex and difficult |
Do keep a watchful eye out for signs of emotional heat, and intervene as early as you can |
|
| 9. |
Acknowledge when your own emotional state mirrors that of your students |
Don’t pretend that you are not affected by what you experience |
Do acknowledge what you are feeling and, when it feels right, share that information with your colleagues or your students |
|
| 10. |
Make it possible for people to change themselves |
Don’t try hectoring, cajoling or pushing people to change in ways that you think will be good for them |
Do make it possible for people to explore with you the ways they might want to change and how they might do that |
The PROGRESS Programme
